Once your order has been placed, we will send you a confirmation email. Orders placed before 1pm will be dispatched the same day.
Once your order has been dispatched, we will send you another email confirming.
Your order will be with you the next working day if order placed before 1pm.
There is no shipping on Saturday or Sundays so orders placed after 1pm Friday will be shipped after the weekend or next working day.
If your order hasn't been dispatched yet and you need to amend or cancel your order, you may email us on info@richardremington.com.
Changed your mind about an order? No Problem!
You can return any item for a refund or exchange, within 14 days.
All you need to do is contact us at
returns@richardremington.com and one of our team will be more than happy to guide you through the process. Just make sure your item is in its original condition. As soon as we receive it we will provide you with a refund or exchange.
Warranty
we offer a 24 month manufacturers warranty on the movement of our watches. Unfortunately, our warranty does not cover damages that may occur from everyday use. If you have further questions, please do not hesitate to contact us and we will do our best to resolve the issue.
Note that repair/replacements will be charged in the following cases, even during the warranty term.
- Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
- Failure or damage caused by unjustifiable repair or modification
- Failure or damage caused by fire or water, or a natural disaster such as an earthquake
- Esthetic changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or cystal, alteration of the colour on the watchband and the peeling of the plating)
- If the warranty proof is not submitted along with the watch.
Battery replacement will be charged even during the warranty term.
The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
